Shipping policy

Shipping Policy — HotDesk
Last updated: June 2026

WHERE WE SHIP
We currently ship to all UK addresses (England, Scotland, Wales, and Northern Ireland). European shipping coming soon.

DELIVERY TIMES
Standard delivery: 7–14 business days from the date of dispatch. During peak periods (Black Friday, Christmas), delivery may take up to 16 business days.

SHIPPING COSTS
- Orders under £40: £3.99 standard shipping
- Orders over £40: FREE shipping
Shipping cost is calculated and displayed at checkout before payment.

ORDER TRACKING
Once your order is dispatched, you will receive a confirmation email with your tracking number. You can track your order directly from the link provided in the email.

DISPATCH TIME
Orders are processed within 1–3 business days. You will receive a dispatch confirmation email as soon as your order leaves our warehouse.

MISSING OR LOST PARCELS
If your parcel has not arrived within 16 business days of your order date, please contact us at botanicalsservicelumora@gmail.com with your order number. We will investigate immediately and either resend your order or issue a full refund.

INCORRECT ADDRESS
Please ensure your delivery address is correct at checkout. HotDesk is not responsible for parcels delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at botanicalsservicelumora@gmail.com — we will do our best to correct it before dispatch.

CONTACT
For any shipping enquiries: botanicalsservicelumora@gmail.com
Response time: within 24–48 hours