Refund policy

 

30-Day Money-Back Guarantee

At HotDesk, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a full refund within 30 days of delivery — no questions asked.

ELIGIBILITY FOR REFUNDS
- Return request made within 30 days of delivery
- Item unused or used only for testing purposes
- Original packaging where possible
- Proof of purchase required (order number or confirmation email)

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, contact us within 48 hours at botanicalsservicelumora@gmail.com with your order number and a photo. We will send a replacement or issue a full refund immediately.

HOW TO REQUEST A REFUND
1. Email botanicalsservicelumora@gmail.com with your order number
2. We respond within 24–48 hours with instructions
3. Refund processed within 5–7 business days to your original payment method

RETURN SHIPPING
- Defective/damaged items: we cover return shipping
- Change of mind: customer covers return shipping